Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)..

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item..

Shipping

We are free shipping for customers within USA, and it will take about 6-8 days for customers to get the package after we ship it out.

For the customers from other areas, we may need to charge some shipping fee depending on the products you need. Hope you can understand. Please contact us before placing the order if you are from the other areas.

Here is our email: parts@hoprousa.com. We will reply you in 24 hours